Terms & conditions

Prices

All prices quoted online exclude VAT. We make every effort to keep the prices up to date but we reserve the right to change prices at any time without notice. It may be that prices are incorrectly quoted or changed due to external circumstances. We have no statutory obligation to sell goods at the price quoted if that price is incorrect.

Tax Charges

VAT is charged on all United Kingdom orders and is shown in the basket when you place your order. Countries outside of the United Kingdom do not pay VAT and this is also reflected in your basket. 

Credit Card Security

We accept payment by all major credit and debit cards (VISA, MasterCard, American Express, JCB, Discover). When an order is placed on our website and you have entered your address and agreed to our terms and conditions the credit card info is encrypteda and securily sent to our payment processor. Please note that we do not or cannot see any of your card details.

For the payment process we have partnered with Braintree Payments. Braintree is a validated Level 1 PCI DSS Compliant Service Provider. Braintree is on Visa's Global Compliant Provider List and MasterCard's SDP List. Braintree never store raw magnetic stripe, card validation code (CAV2, CID, CVC2, CVV2), or PIN block data. Storage of this data is prohibited by the PCI DSS. When paying, your card will be charged immediately for the amount agreed to on the order.

Product Information

We make every effort to ensure that the product information we use is accurate and up to date. All product descriptions are used with the permission of the originator and remain the copyright of the originator. We make every effort to ensure that the product images we use are accurate and up to date. All product images are either owned by MarineTraffic or are used with the permission of the originator and remain the copyright of the originator. Unauthorised use of images owned by MarineTraffic will be taken very seriously.

Complaints

We take the satisfaction of our customers very seriously. If you feel you have received substandard information or services from us we would like to hear about it so that we can prevent the same thing from happening again. We will make every effort to rectify genuine problems as expediently as possible. Complaints can be made by email. Please get in contact with us.